All sales on clearance (ex-rental) items are final, no exchanges or refunds.


We are happy to offer a full refund on orders cancelled at least 2 weeks prior to the rental start date.
If your order is cancelled within 2 weeks of your rental start date, we will happily credit your order in full and this store credit can be used on a future rental within a 6 month period. No refunds can be made on all millinery hire.

If your dress arrives and it doesn’t fit, isn’t right, please contact as soon as possible. Please then send the dress back in the return satchel within 24 hours and we will issue a credit note for the hire amount minus postage. The dress must be in it’s original, unworn condition.


You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage, within 15 days of purchase.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
Where permitted by law, all other rights are excluded.
In order to make a claim under the preceding paragraph You must return the Product:
In accordance with the protocol in the section above titled.
RETURNS AND EXCHANGE : and accompanied by a valid proof of purchase. We do not provide a refund for change of mind.

New Rental Arrivals

  • Express Delivery

    Need an outfit in a hurry? Don't stress. We do next day delivery in most major cities and include a return satchel in every rental order.

  • Sustainable Focus

    We are passionate about helping to change the way fashion is consumed by supporting circular fashion and reducing a significant amount of textile waste from landfill, one dress at a time.

  • Try On's

    Visit our Ballarat Boutique during our open hours to browse and try on our range of designer dresses and accessories for hire. No need to make an appointment, walk in!