FAQ's

How Does it work?

Once you have found a dress, use the calendar to check the availability of the dress. Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event.  You can choose to have the dress posted to you or you can pick up at our Ballarat boutique. All delivered hires include a return satchel to post the dress back.

Yes, you can come and try dresses on at our Ballarat Boutique. Shop 6, 315-317 Sturt Street Ballarat.

Mon/Tues – Closed
Wed – 1pm-5pm
Thurs – 1pm-5pm
Fri – 11am-7pm
Sat – 10am-2pm

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The hire period is 4 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back.

If your dress arrives and it doesn’t fit, isn’t right, please contact angela@lucidaboutique.com.au as soon as possible. Please then send the dress back in the return satchel within 24hours and we will issue a credit note for the hire amount. The dress must be in it’s original, unworn condition.

No, we take care of the dry cleaning.

We understand accidents happen and if the dress does get damaged in any way, please contact angela@lucidaboutique.com.au as soon as possible and we are more than likely able to fix the issue. If the dress is damaged beyond repair, you will unfortunately be charged the replacement value of the dress.

Express delivery is charged at a flat rate of $15. This includes a return satchel.

The estimated delivery time is 1-2 business days, depending on location.

A return pre-paid satchel is included in your order, simply place the dress in the satchel and drop to your local Post Office or Yellow Express Australia Post Box by 4pm on your return date.