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CALL: 0499 392 199




After Hours Appointments available here

Frequently Asked Questions

All The Details You Need For The Best Renting Experience

How does the dress hire work?

Once you have found a dress, use the calendar to check the availability
of the dress. Select your size and then choose the date you would like
the dress to be delivered. We recommend selecting a delivery date 1-2
days before your event.  All delivered hires include a pre-paid return
satchel to post the dress back.

Can I try your garments on?

Yes, you can walk into our Ballarat Boutique at any time during our open hours (see here) and try on as many dresses as you'd like!
*Postal try on's - upon request and only for selected garments. Contact us here

How long can I rent a dress for?

The hire period is 4 days. The first day of your booking is the day the
dress arrives and the final day is the day the dress needs to be posted

What if the dress doesn’t fit?

If your dress arrives and it doesn’t fit, isn’t right, please contact
as soon as possible. Please then send the dress back in the return
satchel within 24 hours and we will issue a credit note for the hire
amount minus postage. The dress must be in it’s original, unworn

Do I have to clean the dress?

No, we take care of the dry cleaning. Please do not attempt to clean any stains or marks you may have made. Our dry cleaner is able to remove most stains/marks and it is easier for them to remove if they haven't been touched.

What if I damage the dress?

We understand accidents happen and if the dress does get damaged in any way, please contact
as soon as possible and we are more than likely able to fix the issue.
If the dress is damaged beyond repair, you will unfortunately be charged
the replacement value of the dress.

How much does delivery cost?

FREE delivery on all orders within a 10km radius of Ballarat, Victoria.
$15.95 express shipping for RENTAL orders only - this includes a free return satchel. $10 Flat rate shipping on all other orders.

How long will my rental dress take to be delivered?

The estimated delivery time is 1-2 business days, depending on location. Please note that Australia Post will occasionally still have minor delays in delivery times. We work as best we can in these situations and tend to post out dresses earlier than expected (where we can) to ensure your gament arrives before your event.

If your garment doesn't arrive on time, please read here for your options.

How do I return my rental dress?

A return pre-paid satchel is included in your order, simply place the
dress in the satchel and drop to your local Post Office or Yellow
Express Australia Post Box by 4pm on your return date.

What if I return my dress late?

We rely heavily on timely returns and therefore if you return your items late, you will incur a thirty dollar ($30.00) late fee for every day
you are late. Up to the RRP value of the dress indicated on our website.
If you are unable to deliver your dress back by the specified time,
please contact

  • Express Delivery

    Need an outfit in a hurry? Don't stress. We do next day delivery in most major cities and include a return satchel in every rental order.

  • Sustainable Focus

    We are passionate about helping to change the way fashion is consumed by supporting circular fashion and reducing a significant amount of textile waste from landfill, one dress at a time.

  • Try On's

    Visit our Ballarat Boutique to try on our range of designer dresses and accessories. No need to make an appointment, simply walk in during our open hours. We are located at 114 Armstrong Street South, Ballarat Central, VIC